1. Parties. This Master Services Agreement ("Agreement") is entered into by and between Pango Solutions AB a Sweden based corporation with its principal place of business at Skomakargatan 24 a, 111 29 Stockholm ("Provider"), and your represented company (Can be in any form and established at any geographic location)("Client").

2. Definitions.

• "Services" means the software-as-a-service offerings described in an Order Form.

• "Order Form" means the form specifying Service subscriptions, fees, term, and other commercial terms.

• "Documentation" means Provider's user guides, technical specifications, and online help.

3. Scope of Services. Provider will provide the Services and Documentation as described in each mutually executed Order Form pursuant to the terms of this Agreement.

4. Term and Termination.

4.1 Term. This Agreement begins on the Effective Date and continues until all Order Forms have expired or been terminated. 

4.2 Termination for Cause. Either party may terminate (i) if the other materially breaches and fails to cure within 30 days after written notice.

4.3 Effect of Termination. Upon termination: (a) Client’s right to access Services ends; (b) Client will pay all fees due through the effective date; (c) Sections 5 (Fees), 6 (Confidentiality), 7 (Data Protection), 8 (Warranties), 9 (Limitation of Liability), and 10 (General) survive.

5. Fees and Payment. 

5.1 Fees. Client will pay the fees set forth in each Order Form. All fees are denominated in USD and are non‑refundable. 

5.2 Invoicing and Payment. Provider will invoice Client within 5 days of the Order Form Effective Date. Client will pay invoices within 30 days of invoice date. Late payments accrue interest at the lesser of 1.5% per month or the maximum permitted by law.

6. Confidentiality. 

6.1 Definition. "Confidential Information" means non‑public information labeled as confidential or that reasonably should be understood as confidential. 

6.2 Obligations. Each party must protect the other’s confidential Information with at least the same degree of care it uses for its own, and not use or disclose it except as permitted. 

6.3 Exclusions. Confidential Information does not include information that is (a) public through no breach, (b) rightfully received from a third party without restriction, or (c) independently developed.

7. Data Protection. The provider will process personal data in accordance with its Privacy Policy and applicable laws (e.g., GDPR for EU customers). The parties agree to execute any additional data processing addenda required by law.

8. Warranties and Disclaimers. 

8.1 Provider Warranty. Provider warrants that Services will operate materially in accordance with the Documentation. For any breach, Client’s sole remedy is re‑performance or, if unsuccessful, prorated refund. 

8.2 Disclaimer. EXCEPT AS SET FORTH ABOVE, SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

9. Limitation of Liability. IN NO EVENT WILL EITHER PARTY’S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT EXCEED THE AMOUNTS PAID BY CLIENT IN THE 12 MONTHS PRECEDING THE CLAIM.

10. General Provisions. 

10.1 Governing Law. Sweden 

10.2 Assignment. Neither party may assign without the other’s consent, except to an affiliate or in connection with a merger. 

10.3 Entire Agreement. This Agreement, including all Order Forms, constitutes the entire agreement and supersedes all prior discussions. 

10.4 Amendments. Any amendment must be in writing and signed by both parties.